Refund policy

30-day returns

Request a return within 30 calendar days after delivery. Items must be unused, unwashed, and in their original condition with tags and packaging. Include your order number and the items you wish to return.

How to return by mail

Email info@socksbasics.com for return instructions before sending a package. Our return address is Socks & Basics Etc, 4302 13th Ave, Brooklyn, NY 11219, USA. Customers pay return postage for change-of-mind returns. We cover return postage for defective or incorrectly shipped items. There is no restocking fee.

Damaged, defective, or incorrect items

Please contact us within 14 days of delivery and include your order number and photos, if possible. This request does not limit any rights available under applicable law.

Refunds, exchanges, and cancellations

After we receive and inspect an eligible return, we process the refund to the original payment method within 3–5 business days. Your bank or provider may take additional time to post it. Contact us first for exchanges or cancellations; options depend on item availability and your order status.